Students will learn about the foundation of customer service such as verbal & non-verbal communication skills, customer contact techniques, cross-cultural awareness and how to manage stress.
In this course, learners will study how to improve standards of Customer Service, Verbal & Non-verbal Communication Skills, Customer Contact Techniques, Cross-cultural Awareness, and how to managing stress.
An IATA Certificate is awarded upon successful completion of the final examination.
Free of Cost Additional modules offered by Al-Khawarizmi exclusively for their IATA students:
Additional facilities offered by Al-Khawarizmi exclusively for their students:
Open to all those that have completed High School and have good English communication skills. There is no entrance test.
• Ticket office, reservations, check-in, traffic, operations, baggage service and information desks staff
• Cargo reservations and receiving staff, Public relations and sales support personnel, Flight attendants
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Preferred Campus Location*
---Abu DhabiAl Ain
3 hours per day and 3 days a week – 1 – 2 hours per day practice / assignments in addition to class. Batches are extended to students as per their convenience – available on weekends, early morning, and late evenings and during the Day time too.
Guest services, Convention services coordinator, Front office Manager, Customer Service Manager, Customer Service Agent, Frontline Agent Upon successful completion of the course, you will acquire the listed skills:
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AI Moroor Road,
Next To The Main Bus Station,
Abu Dhabi, United Arab Emirates.
Al Meryal, Next to Al Towaya park
68297. Al Ain, United Arab Emirates.
Email : email@example.com; firstname.lastname@example.org
Telephone : +971-2-4080000, +971-3-7555005
Fax :+965 22427823