This training will help you learn advanced business writing techniques to make sure that you are capable of writing a concise and clear message across the board to the clients.

Here, you will explore the potential risk associated with business writing on the social media platform. Finally, an interplay between technical, political and emotional message is displayed and discussed.

 

Teaching Methodology:

• Writing activities
• Story-boarding
• Videos
• Controlled experiments

 

Target Competencies:

• Written communication
• Structured thinking
• Business writing etiquette
• Assertiveness
• Reading between the lines
• Ability to address complex situations

 

Modules:

• Introduction to Business Correspondence
• Correspondence Types and Samples
• Advanced techniques for effective writing
• Organizing content
• Writing style
• Logical sequencing of ideas
• Practice writing
• Appendixes
• Responding to complex situations through writing

Duration: 30 Hours

This is a comprehensive IATA Certification in Airline Customer Service training covering all the essential aspects of effective customer service management.

You will learn about effective customer contact and communication, understand the different social styles and cultural differences of airline customers and gain an understanding of the new trends in this field.

Duration : 60 hours

Key Topics:

• Improved Standard of Customer Service
• Customer Contact Techniques
• Verbal & Non-verbal Communication Skills
• Managing stress
• Cross-cultural Awareness

Features:

• Job assistance upon successful completion of the course
• Waiver of IATA exam fees for the second attempt, if at all needed
• Repetition of course/modules should the IATA exam not be cleared in the first attempt
• Certification of attendance issued by Al-Khawarizmi College