Methodology  Class Lectures/ Workshops/ Examples from different work natures/ Group Discussions

Brief Description:
English for Human Resources is the ideal quick course for HR and Recruitment professionals who need English for their jobs. This intensive specialist course has especially been designed to enhance HR related up-to-date knowledge, strategies and skills which can enable the participants to carry out their daily HR communications aptly at both local and international diaspora. This 25-hour course puts a ginormous heed on galvanizing the participants towards reaching the epitome of their professionalism as well as growth by equipping them with the most modern HR knowledge and skills.

Salient Features of the course

• Realistic conversations and meetings presenting phrases and vocabulary in context along with addressing cultural issues
• Authentic HR documents and letters
• Useful Language boxes offering tips and keys for specific HR tasks
• Warm-up activities as STARTER
• OUTPUT feature at the end of each unit to encourage discussion and reflection

Learning Objectives/Outcomes
The activities in this course have been designed to help the participants learn more about the following skills:

• Job descriptions and person specifications
• Recruitment sources and advertising
• Job advertisements and arranging appointments
• Curriculum vitae and Interview
• Employment contracts
• Disciplinary and grievance procedures
• Health and safety at work/ stress and workplace injuries
• HR development practices and dealing with staff problems
• Appraisal interviews and reports
• Diplomatic language and softening disagreements
• Salaries and fringe benefits/ salary reviews
• Asking for and giving feedback
• Language of negotiations (persuading and bargaining)

Participant is eligible for:

• Notebook and pen
• As well as any other additional material.
• Attendance certificate.

This is a comprehensive IATA Certification in Airline Customer Service training covering all the essential aspects of effective customer service management.

You will learn about effective customer contact and communication, understand the different social styles and cultural differences of airline customers and gain an understanding of the new trends in this field.

Duration : 60 hours

Key Topics:

• Improved Standard of Customer Service
• Customer Contact Techniques
• Verbal & Non-verbal Communication Skills
• Managing stress
• Cross-cultural Awareness

Features:

• Job assistance upon successful completion of the course
• Waiver of IATA exam fees for the second attempt, if at all needed
• Repetition of course/modules should the IATA exam not be cleared in the first attempt
• Certification of attendance issued by Al-Khawarizmi College