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IATA Passenger Ground Services

Understand how airlines and airports operate in relation to the provision of passenger services. Learn about passenger and baggage check-in & boarding procedures, including passengers with special needs
• Interpret the respective regulatory requirements related to passenger and baggage transport
• Understand how computer reservations and departure control systems operate
• Ensure safe and secure passenger & baggage transport
• Provide superior customer service in a demanding customer facing environment
• Learn about the latest technological innovations in passenger services
• Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel

Ground staff, Guest Services Agent, Customer Service Agent, Ground Handler

Free Modules

  • Soft Skills
  • Computer Basics – mainly MS Office
  • Mock tests for ensuring additional preparation and ability to clear IATA exam in first attempt

Additional Facilities

  • Job assistance after completion of the course
  • Repetition of course / modules should the IATA exam not be cleared in first attempt
  • Waiver of IATA exam fees for second attempt, if at all needed
  • Transportation facility for classes at a minimal cost, within 10 kms radius of the College
  • Certification of attendance issued by Khawarizmi Training Solutions, approved by Ministry irrespective of clearance of IATA exam, as we believe the journey of learning is as important as the clearance of the Exam. Job assistance would be offered at the end of attending the course as well


  • Duration : 60 hours / 3 months
  • Weekend & Weekdays Classes
  • Payment : One Time or Installment
  • Free Books & Exam

Entry Requirment

  • Recently appointed airport staff
  • Newcomers to the industry
  • Those with background in Customer Service and Hospitality


Weekdays: 2 hours per day and 5 days a week – 1 – 2 hours per day practice / assignments in addition to class.
Weekends: 3 hours per day x 2 days a week – – 1 – 2 hours per day practice / assignments in addition to class. Batches are extended to students as per their convenience – available on weekends, morning, and late evenings and during the Day time too.

Course Schedule

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