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ITIL Foundation in Abu Dhabi


ITIL Foundation

The Foundations Certificate enables people to understand the terminology used within ITIL. It focuses upon foundation knowledge with regard to the ITIL Service Support and Service Delivery sets as well as covering generic ITIL philosophy and its background. It is a prerequisite for the Practitioner’s and Manager’s Certificates in IT Service Management.

Upon course completion, the student will be able to:

  • Demonstrate knowledge and understanding of an internationally recognized, best practice framework, that if correctly adopted and adapted, will help the organization create a more structured value-add IT infrastructure, in order to better meet the demands of its customers’ business objectives.
  • Prepare and practice for the ITIL Foundation exam.
  • Follow a business idea from concept to production, and continue to improvement.

Key Topics

  • Service Level Management
  • Problem Management
  • Service Desk
  • Configuration Management
  • Change Management
  • Release Management
  • Availability Management
  • IT Service Continuity Management
  • Capacity Management
  • Financial Management for IT Services

Target Audience

  • Individuals who require a fundamental understanding of the ITIL framework and how it may be used to improve the quality of IT Service Management within an organization.
  • IT professionals that are working within an organization that has incorporated or will be incorporating, the ITIL framework in order to provide better IT services.
  • All other staff involved in delivering IT services that use the ITIL methodology.


  • Duration : 24 hours / 2 Weeks
  • Timing : 05:00 – 08:00
  • Days : Sunday to Wednesday
  • Payment : One Time or Installment

Who Should Attend?

  • Network Engineers
  • System Engineers
  • Network Support Specialists
  • Network Administrators
  • Network Consultants
  • System Integrator

Course Schedule

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